Frequently asked questions
Everything you need to know
authenticity, shipping, returns and customer service.
Are your perfumes authentic?
Yes, all our perfumes are 100% authentic and come from trusted, verified suppliers.
Do you offer returns or exchanges?
Yes, we offer returns or exchanges within a specified period if the product is unused and sealed.
How long does shipping take?
Orders are typically processed within 1-2 business days and delivered within 5-7 business days.
Do you ship internationally?
Yes, we ship internationally to select countries. Shipping costs may vary depending on location.
Can I cancel or change my order after it has been placed?
Orders can be modified or cancelled within 12 hours of placing by contacting our support team.
Do you offer samples or testers?
Some products include samples or testers - please check product details before purchasing.
What payment methods do you accept?
We accept major credit/debit cards, PayPal and other secure online payment options.
Is your perfume suitable as a gift?
Of course! Our perfumes are available in elegant packaging, perfect as a gift for any occasion.
How can I track my order?
Once your parcel has been shipped, you will receive an email with a link to track the delivery status.
How can I contact customer service?
You can contact us at any time via the Contact page on our website or by email.
